SHIPPING & RETURNS
Shipping Policy
Processing Time: All orders are processed within 3-7 business days (excluding weekends and holidays). You will receive a shipping confirmation email once your order has been dispatched.
Shipping Rates: Shipping rates are calculated at a fixed rate.
Domestic Shipping: We offer reliable shipping services within the United States. Delivery times for standard shipping typically range from 7-14 business days.
International Shipping: We offer international shipping to select countries. Shipping costs and delivery times will vary depending on the destination. Customs fees or import duties may apply and are the responsibility of the customer.
Tracking: Once your order has been shipped, you will receive a tracking number to monitor its progress. You can track your order through our website or the carrier’s site.
Shipping Delays: While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances like weather, holidays, or carrier issues. We will notify you of any significant delays.
Return & Exchange Policy
30-Day Return Window: We accept returns on items within 30 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Non-Returnable Items: For hygiene and safety reasons, certain items such as [list non-returnable items, e.g., underwear, perishable goods, etc.] are non-returnable.
Return Process: To initiate a return, please contact our customer support team at [email address] with your order number and the item you wish to return. We will provide you with a return authorization and instructions for sending the item back.
Return Shipping Costs: The customer is responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance.
Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Exchanges:
If you would like to exchange an item for a different size or color, please return the item following our return process and place a new order.
​